POSTION TITLE:  Part-time (.5 FTE) Bilingual (Spanish) Community Liaison

LOCATION:  Family Focus, Aurora

REPORTS TO:  Family Advocacy Center Program Manager

OVERVIEW: Family Focus’ mission is to promote the well-being of children from birth by supporting and strengthening their families as individual units and within their communities. We are committed to ensuring our centers provide exemplary services with innovative programs and that family support principles are integrated into every aspect of the work.

POSITION SUMMARY: The Community Services Liaison program is a pilot program that will implement best practice in referral coordination for community residents’ access and retention in mental health services in which Latino individuals in the Aurora area, specifically, low-income, Aurora, Batavia, and Sugar Grove residents, may not otherwise participate.   The liaison makes presentations to community groups and organizations as appropriate and collaborates with program partners to effectively transition participants into mental health and other provider programs.  Completes participant assessments and refers eligible participants to appropriate services.  Follows up with participants to ensure participants have been enrolled in services.  Collects data to monitor program performance.


  • Promotes mental health services and family support programs in the community by initiating contact with a broad range of community organizations and effectively presenting program services, program goals, eligibility criteria and referral processes.
  • Makes presentations to community groups and organizations on mental health services in general and tailored presentations as appropriate
  • Develops a process to assess and identify needs for mental health and other services.
  • Collaborates with program partners to effectively connect participants to mental health and other provider programs.  
  • Completes participant assessments and refers eligible participants to appropriate services.
  • Provides follow-up with participants and program partners to ensure participants have been enrolled in services. 
  • Provides family support/case management to participants as appropriate in order to facilitate enrollment in needed mental health services.
  • Leverages and builds upon deep and lasting relationships between our participants and our partners to educate, engage, and enroll Latino individuals, in need of mental health services, with the existing resources in the community.
  • Coordinates the intake process for participants that are interested in mental health services.
  • Collaborates with partner organizations, including local school districts.
  • Maintains effective working relationships with local service providers and other community organizations and institutions in order to promote ongoing referrals to partner organizations.
  • Educates community members (including local residents, social service providers, medical personnel and others as appropriate) on mental health services, access, and intake process.
  • Works with partner organization to develop a referral process which includes timelines for referrals and mechanisms for feedback and on-going monitoring of the process.
  • Develops a process to maintain partner organizations’ capacity/waitlist in order to refer participants to appropriate services in an efficient manner.
  • Maintains all necessary participant data and records, as required by the program.

Additional Responsibilities:

  • Collects data to monitor program performance and assists in the preparation of all required reports.
  • Attends and participates in all relevant program-related and agency meetings.
  • Attends and participates in all relevant community meetings and coalitions.
  • Consults with supervisor or program consultants on specific, case related or programmatic issues.
  • Completes all administrative tasks necessary for efficient and effective program operation.
  • Other duties as assigned.


  • B.A. in Social Work or related Human Service field and at least two years of related work experience.
  • Understanding of how to navigate mental health services and systems.
  • Demonstrated skill/ experience in effectively promoting the importance of access and engagement in mental health services.


  • Fluency in written and spoken English and Spanish. 
  • An understanding of Latino culture and family dynamics. 
  • An understanding of Aurora, Batavia and Sugar Grove and its resources. 
  • Excellent organizational skills. 
  • Effective communication and presentation skills.  
  • Computer skills including word processing, internet research, spreadsheets, creation of outreach materials; knowledge of Access a plus.
  • Must be available some evenings and Saturdays as needed.
  • Local travel will be required.
  • Submit to and clear a background check.
  • Salary commensurate with experience.


Submit Resume & Cover Letter to Human Resources at human.resources@family-focus.orgNo phone calls, please.


Family Focus, Inc. values diversity and is proud to be an equal opportunity employer.

Posted Date: 
Thursday, February 2, 2017
Aurora, IL